This is a repost from my post on TeamTalk, but was told it would be a good idea to post it here as well:
I am a promo driver with a 2012 PS197 and about a month ago the down button on my Zero Off stopped working. Ran through the gamit of checking, resetting everything etc, and the button is in fact dead. Luckily for me, I have still been able to slalom off it even though its stuck at 36 mph (I cannot cycle through the speeds). I also use my boat to pull practices for the UC Waterski Team, and for the past month we have had to hand drive it just so we can use the boat (makes you appreciate speed control and how spoiled we have all become). But as far as using the boat for its intended prupose of using it to pull tournaments, the boat is rendered useless. I have already missed 3 events because of ZO not working, and I have a couple more in the coming weeks that I am not too confident about making.
Both my dealership and MC have been aware of the problem since Day 1 and have been on top of it, but both they and myself, are having zero luck with Zero Off (no pun inteded) and getting any type of response from them. I understand that some things take some time to get resolved, but the fact that its been over a month and I am on the verge of missing a total of 5 events for the year is a little frustrating. And we still have no line of sight to a solution.
We are at a loss of what to do to get this resolved any faster. Any suggestions?