smalor Posted September 13, 2014 Share Posted September 13, 2014 Anyone have any experience dealing with HO on warranty issue? Tried to contact them via their website "Contact Us" button and have gotten no response. Link to comment Share on other sites More sharing options...
Baller JayG80 Posted September 13, 2014 Baller Share Posted September 13, 2014 Back when I used Animals with wraps, I had to go thru my retail store for the warranty. They were very good to replace overwraps but retailer had to mail the bindings in for me. Link to comment Share on other sites More sharing options...
smalor Posted September 13, 2014 Author Share Posted September 13, 2014 Thanks for the reply.....I'll contact the retailer. Link to comment Share on other sites More sharing options...
kingshredd Posted September 13, 2014 Share Posted September 13, 2014 Just dealt with them on a binding that failed in the first year and they replaced it. Worked through my retail store to do it ! Link to comment Share on other sites More sharing options...
Baller savaiusini Posted September 20, 2014 Baller Share Posted September 20, 2014 @smalor Have you been able to get your issue resolved? Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
Christian Brunner Posted September 20, 2014 Share Posted September 20, 2014 also wrote them on their website and asked for some replacement bungees for my ho attack bindings... didnt get a response either ... :\ Link to comment Share on other sites More sharing options...
Baller savaiusini Posted September 20, 2014 Baller Share Posted September 20, 2014 We've been having some issues on and off with the website recently. If you need parts, the best thing to do is check to see if your dealer has what you need. Otherwise, call us directly 1-800-938-4646 and we can usually get something in the mail to you within 24-48 hours. Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
Baller lundberg Posted September 20, 2014 Baller Share Posted September 20, 2014 I called and asked for replacement laces for my EXO bindings, they said they would send some ... never came. I called again same story. I ended up going to Fred Meyer and opened up boot laces until I found some that would work. In years past I've had good experiences, but this year I was pretty disappointed. Link to comment Share on other sites More sharing options...
smalor Posted September 20, 2014 Author Share Posted September 20, 2014 @savaiusini I haven't pursued the issue further yet. The problem I've got hasn't affected performance that I can tell and I decided to ski as much as possible before the season here is shut down by winter. My ski is a 2014 A3 and what I've noticed while adjusting the fin recently is that there is a small (little bigger than thumbnail) bubble forming starting at the rear of the fin slot between the core material and the textured bottom skin. Seems like the cut through the ski for the fin has aided a small delamination in that area. It is small now and seemingly inert, however I worry that it will get worse over time. Link to comment Share on other sites More sharing options...
smalor Posted November 5, 2014 Author Share Posted November 5, 2014 Just wanted to bring some closure to this thread in case anyone was wondering about the service at HO or the retailer in this case, wakehouse.com. Long story short, HO ended up sending me a new replacement ski. I sent in some photos of the affected area to wakehouse.com (spoke with Will and Brian - both easy to get along with) and they took care of the rest. The process was painless and the customer service top notch. I have a bunch of HO products and will continue to support them and wakehouse.com in the future. On a side note, I've also had excellent experiences with both Wileys and Shuswap Ski and Board on phone/internet orders. The ski industry seems to attract great people. Cheers Link to comment Share on other sites More sharing options...
Baller savaiusini Posted February 10, 2015 Baller Share Posted February 10, 2015 We've been having some hiccups with the website recently. Always best to handle warranty issues with the dealer you purchased from. When in doubt, call our customer service team directly at the number on the website. Warranty policies: https://www.hosports.com/policies.php Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
Baller savaiusini Posted February 10, 2015 Baller Share Posted February 10, 2015 We had some glitches recently with the website, but all is functioning well now to my knowledge. As was stated by JayG80, it's typically best to handle warranty claims through your retailer. Depending on the issue, they can take care of most things very quickly, if not on the spot, then deal directly with us on the back end. Feel free to call our customer service team though if ever you have questions. Number is on the website. Warranty policy can also be found here. Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
Baller savaiusini Posted February 10, 2015 Baller Share Posted February 10, 2015 @smalor Hopefully you've been taken care of on your issue by now... We've been having some intermittent glitches with the website recently. As others have mentioned, the best way to initiate a warranty claim is through your retailer. We've set it up this way because often they can get you taken care of on the spot, then they work with us on the back end while you're already back on the water. If ever you need additional guidance or have questions, you can always call our customer service team directly. More information on our warranty policies can be found here: https://www.hosports.com/policies.php Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
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