Hi all,
I felt a need to post my most recent experience with the OB4 group out of Georgia. I had decided to rid myself of my Radar Vector bindings after a pretty bad Over the top fall I took several months ago. Everyone out at the lake had Reflex's, but someone at our home lake said I should check out OB4. I made a call and had some great interaction with Mike Mosely, a founder of the company, and he had been skiing on these release in any direction bindings for quite some time.
I have a story that could go on for pages, but I think most would be bored. Let's say that I ordered hard shell sand soft shells and wanted to find a complete system that worked. Within 2 weeks of owning the system, the rubber portion of their engineered plate system began peeling off of the metal. I called and emailed, however, instead of getting Mike, there was now an Eric Allenspach who was heading up the company. I was told that they had a manufacturing issue with the glue they were using and that I should use gorilla or superglue to put the rubber pieces back on to the aluminum plate. I wish I had just sent them back at this point. Instead I glued them up, played with hard shell combinations that I could never find a good fit, even ordered a second set of plates which I thought they had fixed, and even those came apart as well.
After 7 weeks of trying to make these things work, I finally gave up and sent them back to OB4. They would have none of it. No refund, no acknowledgement of the defect in their manufacturing process, and it goes on...
Upon their receipt of my bindings, plates, and release mechanism, they decided to pull the release mechanism apart. They advised me it hand sand and dirt in it, and that they had to be cleaned and repaired and they attempted to send the whole kit and caboodle back to me. Mind you, their instructions say to spray the release mechanisms with WD-40 silicon every 8-10 sets, and I followed those instructions 100%. It is my opinion that these bindings are not ready for our market. They have manufacturing issues, defects, and a system that although I could send back to them as much as I wanted for a year, I would be off my ski half the time fixing a binding that was defective and not ready for the public at this time.
As of today, I am working with my credit card company in a dispute to get my money back, and I have refused delivery of the bindings they sent me. I offered OB4 to pay them a 20% restocking fee for the limited use of the bindings. After evaluation, I determined this setup would not be safe for me. They have flatly refused my 20% offer, don't want to refund my money, and frankly don't seem to care.
I am disappointed as I really wanted the safest binding system out there to be worth almost $1400.00, now I'll have to fight them to get my money back. Buyer beware!
I have photos and 7 weeks worth of emails that I decided not to post at this time. Email me if you want more info or would like more of this story...
Eric