Goode customer service with my 9800 breaking. The follow up and customer service I received from Dave Goode has been great. He offered me the WR to demo, free postage, quick shipping,  a discount and an extended demo period. Since my 9800 was two years old, and damaged from a handle pop; I think he has been more than fair. The WR of course comes with the power plate, which is way better than screwing into the ski, as I did wtih the 9800. The finish on the WR is excellent, and much improved over the 9800. Whether I keep the Goode or not, I must say that Dave Goode has been very responsive to me and my needs.