perfski

@Tdub we have orders in.....and hear there are a ltd number on the water. When they give us the green light to show you a pic....will hit you up. If you want one...I'd call Nathan or any of the crew and have them call you when they arrive...give them the size. The first run will be VERY limited and probably wont' see more till later in the year.

 

Heres an older fin chart I had.

@LeonL they aren't available....haven't been for a long time. Randy & the Crew at Masterline assure us that they have gloves in the works....that said they will be all new designs...so you will want to try them on for fit. When they are available....we can let you know. Bill @Performance

Also have some in stock / can get your Icaro. http://www.perfski.com/brands/brands/icaro

@moski you can call in to the shop (407-859-7544)and speak to Brian Alterman our internet manager any day Monday - Friday 10 - 5. Or if he is not available Cathy Williams, is our store manager or Danielle Holt will assist. I'm there also....will help if I'm in too. Bill

As John said, don't be afraid of the skis made outside of the US in the category you are looking for. Key is having the skis setup for you. If they have adjustable fins, I will tell you that 95% of the skis we get in are NOT setup to the preferred factory specs. Also on skis with Drop through fins....like the Radar Alloy Senate...adding an adjustable fin to the ski can make a HUGE difference in the long term performance possibilities of the ski. We can help with any of these things...want to help you get the perfect ski for YOUR needs! Thanks for the messages guys!

 

Also if you prefer to email questions... email is sales@perfski.com

 

@ellenm From customers coming in the shop.....seems like most have either moved on to D3 T-Factor boots or Radar Vapor boots....if we can help let us know.

Here are links:

http://www.perfski.com/d3-t-factor-boot223

http://www.perfski.com/radar-2017-left-carbitex-vapor-boot1

http://www.perfski.com/radar-2017-right-carbitex-vapor-boot14

 

Bill @ Performance.

@abski the good news here is that technology and ski construction has changed DRAMATICALLY since the truth out and the new core construction of the skis will greatly enhance your ease of skiing. If you can afford to go with a PVC core ski...by all means do it. I tell customers its like like buying a car with a bigger motor...you might not need all the power...but it sure makes easier to from point a to point b with less effort, and as they've really figured out how to make skis torsionally stiff...but still soft tip to tail....you can have a softer flexing ski that turns easily that super fast also. I'd be happy to help in any way I can....I love the process of helping skiers transition from an older technology ski to a newer one. We have D3, HO, Radar, and Obrien skis in stock....will help however we/I can. Message me your info if I can help. Bill @ Performance.

@OldboyII if you want message me and let me know what you are looking for plate size / foot forward boot you are needing...I'll inquire further up the food chain at HO. But from my understanding they ordered all the boot / binding systems 1-1 for the first year. But never hurts to ask...and go a bit deeper than the typical customer service call / email.

Hey All, Alot of content above....wanted to offer some input as an online retailer / brick and mortar store / person who buys from Masterline.....

First...online ordering. Obviously this is a growing way customers want to order as its easy and you can do it on your own terms..timing. Communication back to the customer...confirming the order status and communicating any problems is a huge part of customer service. Its pretty amazing how alot of online stores refuse to communicate timely. And while we are FAR from perfect...we strive to communicate with our customers after we receive orders and update you if its been filled. If there are issues with it not being available to ship...we have the obligation to let you know timely and offer options: Drop shipping the product, other similar products or to cancel the order with you. Again, the key here is to "Communicate". Let me say once again...we are not perfect by any means, but we strive to offer timely response to questions-orders. Typically if you order online...expect email as the "chosen form" of communication back...if you want to be called back with any issues......mention it in your comments. It helps prioritize it with us. I say this as alot of customers simply don't want to be bothered with a phone call when they order online... also with different time zones etc sometimes its simply not good to call someone on the west coast at 8:30 am eastern std time. Again, just overviews here....but bottom line...communication and customer service go hand in hand.

 

ORDERING DIRECT FROM MANUFACTUERS: Regarding ordering direct from Masterline... as a person who buys from them on a wholesale level....they are SO busy right now....that even with our store orders....if we need something right away, or have a deadline to get something out...from March - late September their peak season, I would tell you that you HAVE to call them and verify they have it / can get it out. Again, part of the reason stores like ours are around is that we are in the business of providing customer service / accurate information on orders and fufillment. While I realize that manufacturers feel they need to sell direct to consumers....the old saying "you can't be everything to everybody" resonates. That said, still should be no excuses from any business for timely followup...good news or bad news.

 

Pick up the phone: If you want the best response / immediate feedback when placing an order....pick up the phone and call the store you work with. Again, in today's world of online sales/ emails etc.....while its easier on some level... there simply is no substitute for speaking directly to someone...either on the phone or by coming into the store. You get immediate feedback to all your questions....and if there are availability issues..you can know right away..options can be offered and we all move forward. Again...shouldn't need to make excuses for online ordering...but as someone who works in the store day in / day out....we can offer alot more immediate options / answers when you come into the store or call us personally..

 

Sorry for rambling..... I love Russell, Randy, Bob, and the crew at Masterline. I also know they DO care about their customers...but they are simply crazy busy this time of year. They also are constantly chasing down parts / products to build their gear....and there can be delays due to the nature of all they have going on. I also know that sometimes they have referred customers to us sometimes when they realize they can't fufill orders when customers need them. It all boils down to effective communication.... Good Customer Service shouldn't suffer in any of these situations... Hope this offers some insight. We are here to help if we can...or you don't get the answers you need. Bill @ Performance Ski and Surf. www.perfski.com

@Glock who did you buy it from? Your first recourse is to go back to who you got it from. Its on them to help you communicate with Fedex...or whomever the shipper was. If you have signed a release to allow them to drop packages at your door...might be a bit harder, but I know with Fedex....we can push to get them to try and help. Last resort is disputing the charge with your credit card company...getting them involved. People always ask that we put the "No Signature Required"...but on items over $500 its just not worth the risk on our end...that said...start with the company who shipped it with you. If for some reason it was us...PM me here. I'll go to work on it.

@Felix Bauer yes..still are and selling well! Bill @ Perfski.com See here

Every year we travel to go to Nationals....the topic of # of skiers diminishing comes up. Also "how to grow the sport" and what is needed to grow the sport. While I understand the concept of having to travel to "states", then "regionals", then Nationals....the common theme I hear from everyone at these events and in the shop is that the cost for an entire family to go to all of htem has become so prohibitive its just not financially feasible for alot of families. The other challenge is having a child ski on a Wednesday and Dad skiing on Saturday....that makes for a long week...and some REAL hotel and food expenses for a family.

While I agree and do feel that there needs to be standards for being qualified to ski at nationals...its only logical that if you want to grow the sport and attendence of Nationals you need to remove the obstacles for people to not be able to attend it. Think outside the box. Work to get attendance up at Nationals till you have a full running order of skiers. Ask participants what they feel needs to be done to make the events run better..and be more fun for the entire family. Don't rest on the status quo of "thats how we do it and have done it" mentality. Get REAL trophies...really BIG ones for the kids and juniors so they can get excited and be proud of being a National champion. Have more to do on the site than just skiing that encourages families to stay at the event and new potential competitors to want to be a part of it. Ultimately its about supply and demand... if your skier numbers are diminshing at Nationals...remove the restrictions that stop people from coming until you are back to the number you want to be at. But most importantly make the events fun... Yeah I know its not easy...but it can be done. #my2cents.

Bill @ Performance.

 

PS: Shops like mine will invest more in the events like this for sure when there are more participants.....so if you build it...they will come!...errr..."We will come"!

@Horton yeah they called....and when they did..they asked for the special deal of the day that included the strawberry flavored prop wash you said made the boat run more smoothly.

Hey Everyone.....lets just say I'm humbled by all the kind words. The thanks really needs to come back to all of you...for supporting a small family owned business. Our customers are what make Performance happen..so thanks everyone! Bill

 

Hey @Glock We asked this exact question when we started getting 65" VTX's that wouldn't fit in 63"=66" ski bags earlier this year. HO Brand Manager Dave Wingerter explained it to use this way: HO scales skis based on WIDTH and other companies tend to scale skis based on LENGTH. These companies constrain ski length and the width of the ski becomes a factor of "length scaling". HO feels constraining ski width and the length of the ski should be a factor or the width scaling. HO feels this creates greater ski performance especially at the smaller and larger ski sizes away from the typical 67” developmental size. As such you can't "measure"/ compare HO skis just by their actual length.

Sizing on the boots has been pretty accurate....it does have a bit narrower toe box like most hard shells do..so if you have a wide foot...you might have to go up a size. For a size 10..you should be fine in a 10/11. Also remember the liners are heat moldable.. and that makes a HUGE difference in the fit if you are boarderline.

Get yours here

Heres a link to a new Trick Ski Video we did with Russell Gay talking about his new 2017 Quantum Trick Ski.

@Bill22 Haven't stocked the T3 (only special orders)...but pretty sure one could be obtained with one on it.

@jayski good call on the J-Bars. The liner is a big deal and when you heat mold them they really seem to fit great. We basically had Will do an impromtu video for us while he was in the shop. I can tell you that he was really happy with the boots and to be skiing in stock boots for once sold by the company. The softer shell / liner / 3D mold on the plate he couldn't say enough great things on. Was also interested to hear him talk about how he measures boot placement "around" the fin / not over it. Part of the reason we ask skiers for this type of info. He seemed REALLY positive on his skiing so I would expect big things from him in Moomba.

@wtrskior We've had no issues with people putting them in the RS-1's, Stradas or Vapors. If you have any "width issues", a pair or two of socks when you heat them seem to give you the volume you need. Most everyone DOES take out the plastic supports in them however. But nice to at least to have that option. If we can help let us know.

@Bill22 I think we could find a Sequence plate that happened be "attached" to your Vapor Pro when you are ready!

 

We have them in stock. Click here

If you are in the Orlando Area..or coming...we do have a specific machine designed to heat mold the boots...can help with this...the suggestions above all work, and the liners will mold to your foot with use also...but issues on length, width can be addressed someonewhat heating them. For instance putting a couple pair of socks on after they've been molded does give you more volume where you need it. Also from our experience fitting the boots...if you've not had Vapor boots before...they tend to run a bit narrow..but with some customers going to a bigger size does allow you to find a fit that works. We have a good stock of boots now including sequence plates as an option also. Hit us up if we can help. Get Carbitex boots at PerfSki

 

Also be careful using a blow dryer.....you CAN burn = overheat the liners and at $79.99 each that can get expensive. By the way we bought and stock liners now..have a good supply here if you want to update to the newest liners:

 

Thanks to all the "ballers" for your support of the shop! Means alot!

agree with @Gloersen on suggestions...I would think from people buying them in the shop the T-Factors and Vapors have been the two styles most chosen. Will be glad to help if we can. www.perfski.com

@JeffSurdej As someone in the industry and a life long boat owner....I think the ideas above have merit. Bottom Line is you need to create "Value" for joining and give people a reason they "want to" or "need to" join. Sometimes stepping back from this and flipping the situation: Ask yourself: "Why should I join up?" If you can't create real world value for recreational and tournament boat users they simply aren't going to spend the money when its tight.

You have to create REAL value that translates to real savings - real value for people. You might reach out to the WSIA to join you in this mission with the insurance companies. Obviously insurance is something EVERY boat owner needs...and real world savings here will be a great calling card. As a retailer...if you could demonstrate that you could bring me new customers who spent money with us...would I offer discount coupons to offset the expense of membership? Heck yeah I would...but again, you can just say you'll do it, you have to get a strategy and have a thoughtful strategic plan. Again, create real value to be a member....and it will help grow your membership. But your ability to communicate this value to potential consumers and ensure the value is real needs to be your mission statement. #my2cents