Administrators Horton Posted September 10, 2015 Administrators Share Posted September 10, 2015 A friend of mine came over last Monday with a broken D3 binding part. I immediately sent an email to D3. Three days later the replacement part is at my house. My friend will be able to ski Saturday morning. That is pretty darn good customer service. Goode ★ HO Syndicate ★ KD Skis ★ MasterCraft ★ PerfSki Radar ★ Reflex ★ S Lines ★ Stokes ★ Baller Video Coaching System Drop a dime in the can Link to comment Share on other sites More sharing options...
Baller gregy Posted September 11, 2015 Baller Share Posted September 11, 2015 +1 for D3 customer service. I'm a nobody in the ski world. D3 sent me a replacement part for binding free of charge 6 months after the warranty had expired. They offered to fix if I returned it but I didn't want the downtime. Link to comment Share on other sites More sharing options...
Baller brody Posted September 11, 2015 Baller Share Posted September 11, 2015 I ski in a radar but had a similar experience with HO when I was still on one. It's nice to hear companies standing behind their products. Good for D3!!! Link to comment Share on other sites More sharing options...
Baller Mastercraft81SnS Posted September 11, 2015 Baller Share Posted September 11, 2015 That’s great customer service. I'm having a different experience whit HO right now I called them more then 2 weeks ago. They told me they would ship it after I sent them a photo of it. So I'm going to try to get a hold of them again tomorrow. Link to comment Share on other sites More sharing options...
Jdubs Posted September 11, 2015 Share Posted September 11, 2015 Great news, but have come to expect to hear things like this about D3. Link to comment Share on other sites More sharing options...
swerveit Posted September 11, 2015 Share Posted September 11, 2015 maybe I should switch to D3, UK customer service sucks. 2 weeks I had a broken binding, gave up bought one via H2o managed to buy 2 pairs, plus shipping, plus tax and it came to less than my original purchase and it was 2 days!!!! Bought a few pieces from them and they are always on point! Link to comment Share on other sites More sharing options...
Baller 6balls Posted September 11, 2015 Baller Share Posted September 11, 2015 D3 has always been great. Under-rated in my opinion as everyone gets jazzed about the latest/greatest from other companies. High quality, great-performing skis and great customer service and demo program. Link to comment Share on other sites More sharing options...
Nick Sullivan Posted September 12, 2015 Share Posted September 12, 2015 I broke a Quest on a Monday afternoon. I sent Paul Crawford an email that afternoon with pictures. I had a brand new ski Wednesday afternoon. I was beyond impressed! Link to comment Share on other sites More sharing options...
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