@rockdog thats great news, thankfully I can walk to my ski shop - not bad for a small town of about 500 people. Just dropped the A3 off this morning and was offered a loaner ski, while I wait for a replacement - reinforces to me why I have to continue to support my local Ski shop.
I also live in the Far North of Australia so any form of after sales service from a particular Ski brand is a big plus for me, and will drive my future purchases when buying equipment for my growing ski family.