Baller tfriess Posted August 15, 2012 Baller Share Posted August 15, 2012 About 2 weeks ago I made a purchase online from ML. It consisted of a carbon custom handle and a t-shirt. I called on Monday because the status in my order has not changed. The lady on the phone said to call back in 2 days to check again. They still have not made my handle! She also said they didn't have that size (which I understand). Wondering if anyone else has experienced problems from their customer service. Link to comment Share on other sites More sharing options...
E_T Posted August 15, 2012 Share Posted August 15, 2012 ML has some of the best CS in the industry. Nationals are going on im pretty sure they are tied up there. Just give them a few days Link to comment Share on other sites More sharing options...
Klundell Posted August 15, 2012 Share Posted August 15, 2012 I've always talked with Randy. He has been great! Link to comment Share on other sites More sharing options...
Baller MattP Posted August 15, 2012 Baller Share Posted August 15, 2012 I'm sure Randy, and Russel are at Nationals right now. It's when the industry sorta shuts down for a few weeks. ML is top notch, the best in the business. Link to comment Share on other sites More sharing options...
Baller 6balls Posted August 15, 2012 Baller Share Posted August 15, 2012 Randy is great, replacing two pairs of gloves for me that were from defective batch. Link to comment Share on other sites More sharing options...
Baller dave2ball Posted August 15, 2012 Baller Share Posted August 15, 2012 Masterline just got handles in last week late in the week Thursday. Give them time to drill and grommet them. They are at nationals Link to comment Share on other sites More sharing options...
Baller Chef23 Posted August 15, 2012 Baller Share Posted August 15, 2012 I have been disappointed by ML customer service consistently over the past two years. I have spoken to Russell about it and he didn't seem to care. Link to comment Share on other sites More sharing options...
cwillygood Posted August 16, 2012 Share Posted August 16, 2012 I agree with @Chef23 the trick releases, although a great design by Dave Robbins, was poorly constructed this year, didn't fit the pilon, then it broke when we got it fixed...the guy at masterline tent today at nationals gave us a new one some hopefully it will work, besides the trick release i have no problems with them Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 16, 2012 Author Baller Share Posted August 16, 2012 I hope it's just a one time fluke because they make great products that the industry loves Link to comment Share on other sites More sharing options...
Baller Chef23 Posted August 16, 2012 Baller Share Posted August 16, 2012 @cwillygood I am glad they stepped up on your release. Hopefully they will make mine right and the releases will keep working. @tfriess it has been a multiple time occurrence for me. I am disappointed by it because I have been happy with their products and they are the only place to get some stuff. my experiences over the last two years make me look to buy things elsewhere first. Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 18, 2012 Author Baller Share Posted August 18, 2012 I'm just really anxious to get my ML handle. It cannot come here soon enough. Still has not shipped Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 19, 2012 Author Baller Share Posted August 19, 2012 3 weeks tomorrow, I placed the order. Starting to get a bit frustrated Link to comment Share on other sites More sharing options...
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