TDET Posted August 21, 2012 Share Posted August 21, 2012 Im looking for contact info at Masterline. Its (contact info) not working on the web site. Im looking to have my handle restrung. Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 21, 2012 Baller Share Posted August 21, 2012 It might be a while. I ordered my handle 3 weeks ago, has not shipped yet Link to comment Share on other sites More sharing options...
Baller MattP Posted August 22, 2012 Baller Share Posted August 22, 2012 @tfriess have you contacted them? @TDET give them a call 4076561133 @mlusa Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted August 22, 2012 Baller Share Posted August 22, 2012 @tfriess -- I just ordered a handle from Perf Ski and they got it in a day. They said it was tough to get anything before nationals, but now you should be OK. Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 22, 2012 Baller Share Posted August 22, 2012 @MattP @Razorskier1 this is my story Ordered a handle and t-shirt on the 6th. Called on the 14th because order status had not changed. They said call back in 2 days to check on the order. Called the 16th and said they'll make it the next day an ship it. Called on the 21st and said they would ship it tomorrow. Today, got an email with the shipping. My question would be why they waited to so long. I know they were busy with nationals and all but very dissapointed. I shouldve just ordered it from perfski and would've had it a week ago Link to comment Share on other sites More sharing options...
TDET Posted August 23, 2012 Author Share Posted August 23, 2012 I sent an email this afternoon and they replayed asap! Link to comment Share on other sites More sharing options...
Baller ToddL Posted August 23, 2012 Baller Share Posted August 23, 2012 Ordered the hoodie and a shirt for my son late on the 13th from Eagle. Still hasn't shipped as of today (let's call it 9 days later). Left a message after hours. We'll see what happens next. My thoughts... In stock items (as these were represented on the site) should ship within 2 business days. Back order or as requested order items should be indicated as such to set expectations. Link to comment Share on other sites More sharing options...
Baller jdarwin Posted August 24, 2012 Baller Share Posted August 24, 2012 @ToddL - as a business person/owner, I'm amazed at some the water ski / supply companies. I simply do not understand their business models. If I operated my business in similar fashion, I would be bankrupt. Link to comment Share on other sites More sharing options...
Baller Deanoski Posted August 24, 2012 Baller Share Posted August 24, 2012 is it true they are selling hard shells now???? Deano Link to comment Share on other sites More sharing options...
Baller tfriess Posted August 24, 2012 Baller Share Posted August 24, 2012 @ToddL I also order a L tshirt. Didn't contact me telling me that don't have any shirts of that size, I had to call to check my order and said they only had a medium. I feel your pain and am also disappointed with their service Link to comment Share on other sites More sharing options...
Baller ToddL Posted August 24, 2012 Baller Share Posted August 24, 2012 I suspect that having an on-line merchant service and keeping inventory/availability current is difficult for small businesses unless they have a dedicated job position to that goal. Further, smaller operations can't invest in a sku scanning system of inventory management, which would allow for the potential to auto-update on-line merchant systems with accurate inventory. With large-scale on-line merchants, they have these abilities and that has reaised expectations... Link to comment Share on other sites More sharing options...
Baller ToddL Posted August 24, 2012 Baller Share Posted August 24, 2012 So, for all truth... The hoodie that I ordered from Eagle was the Malibu Open one. The site now says, "Please allow 6-8 weeks for delivery." Not sure if that was there when I placed the order... It may have been, so if that's the case the error is mine, not theirs. I also ordered a closeout t-shirt which I thought they'd ship immediately. I guess they chose to hold that order until the other item was ready. They did call me back and explain the situation. I decided to cancel the order and rethink it. Link to comment Share on other sites More sharing options...
Baller ToddL Posted August 25, 2012 Baller Share Posted August 25, 2012 @tfriess @jdarwin @TDET @MattP @Razorskier1 Folks, I buoy brained on this one... My order was with Eagle, not Masterline. I've corrected the posts above. FWIW, the last couple of orders (a while back) I placed with Masterline were delivered without any issue. Junior rope, trick harness, quantum trick rear toe plate, etc. All fulfilled without issue ( and still in use ). Link to comment Share on other sites More sharing options...
Baller ToddL Posted August 25, 2012 Baller Share Posted August 25, 2012 Further, Russell (Masterline) took time to contact me and make sure that there wasn't some mistake on their side. That's pretty cool! Link to comment Share on other sites More sharing options...
Baller GAJ0004 Posted August 25, 2012 Baller Share Posted August 25, 2012 I always order my equipment in the middle of winter, that way if there is a back order it does not affect skiing. Link to comment Share on other sites More sharing options...
Baller jdarwin Posted August 29, 2012 Baller Share Posted August 29, 2012 Just got in some of the new knotless ropes - pretty cool stuff. I was sceptical. Link to comment Share on other sites More sharing options...
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