Baller Bbrandau Posted August 22, 2014 Baller Share Posted August 22, 2014 Any idea how to get an answer from US Gear? I've tried their customer service email as well as sending an email to Randy's personal email address. I haven't heard anything since the order was placed on June 26. He has my money and I have no rope! Link to comment Share on other sites More sharing options...
Administrators Horton Posted August 22, 2014 Administrators Share Posted August 22, 2014 Write off your loss. Order masterline or intow Goode ★ HO Syndicate ★ KD Skis ★ MasterCraft ★ PerfSki Radar ★ Reflex ★ S Lines ★ Stokes ★ Baller Video Coaching System Drop a dime in the can Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted August 22, 2014 Baller Share Posted August 22, 2014 Had same experience. Going to order from Brenda. I've emailed Randy several times. I think I will try to dispute it with Paypal and see what happens. Link to comment Share on other sites More sharing options...
Administrators Horton Posted August 22, 2014 Administrators Share Posted August 22, 2014 Peoples stop sending money to USGear. Goode ★ HO Syndicate ★ KD Skis ★ MasterCraft ★ PerfSki Radar ★ Reflex ★ S Lines ★ Stokes ★ Baller Video Coaching System Drop a dime in the can Link to comment Share on other sites More sharing options...
Baller RazorRoss3 Posted August 22, 2014 Baller Share Posted August 22, 2014 Anyone have a good way to get in touch with Ron goodman? He has $1100 that I spent on skis in April and I have no skis and he hasn't responded to an email since June despite sending a number of them. Admittedly off topic but still a problem for a college ski team. Link to comment Share on other sites More sharing options...
Baller MattP Posted August 22, 2014 Baller Share Posted August 22, 2014 @fizer @Craig can y'all get some contact info to @RazorRoss3 for Ron. Link to comment Share on other sites More sharing options...
Baller Chef23 Posted August 22, 2014 Baller Share Posted August 22, 2014 @RazorRoss3 I sent you a message with a phone number I had for Ron from 12/2012. Link to comment Share on other sites More sharing options...
Baller gregy Posted August 22, 2014 Baller Share Posted August 22, 2014 @RazorRoss3 what was he saying when he was responding? For $1100 I might be inclined to make a road trip. Link to comment Share on other sites More sharing options...
Baller Chef23 Posted August 22, 2014 Baller Share Posted August 22, 2014 Ron is historically hit or miss when it comes to responsiveness. I appear to be fortunate but I ordered skis in the fall for Christmas delivery and I got them in time. Eventually people seem to get their skis but his customer service can be sketchy particularly during the summer. It is too bad because he makes great jumpers and they are a comparatively good value for jumpers. Link to comment Share on other sites More sharing options...
Baller RazorRoss3 Posted August 22, 2014 Baller Share Posted August 22, 2014 Thanks for the contact info all, the skis where a blemish pair which led to a $500 discount. It may be worth the road trip to get them. They were for the Iowa ski team, we fundraiser for them since our skis are over a decade old and we were starting to worry about skier safety and the first tourney is 9/6-7 Link to comment Share on other sites More sharing options...
Baller fizer Posted August 22, 2014 Baller Share Posted August 22, 2014 @mattp @RazorRoss3 - the info I have for Ron is the same as what is on his website: http://www.goodmanskis.com/contact.html Link to comment Share on other sites More sharing options...
Baller LeonL Posted August 22, 2014 Baller Share Posted August 22, 2014 He's just slow producing skis, slow at responding. As I understand it he's basically a one man company, production, sales, you name it. Link to comment Share on other sites More sharing options...
Baller gregy Posted August 22, 2014 Baller Share Posted August 22, 2014 @RazorRoss3 if they are blemishes to me they should have been built already. If so maybe someone here lives near Goodmans and can help out some poor college kids! Link to comment Share on other sites More sharing options...
Baller RazorRoss3 Posted August 22, 2014 Baller Share Posted August 22, 2014 He said in June all he needed to do was put the sides on, still no skis, I enailed him twice in the past two weeks about them. If there were someone out that way the team would be very grateful but I'll try calling him first. Link to comment Share on other sites More sharing options...
Chuck_Dickey Posted August 23, 2014 Share Posted August 23, 2014 @Bbrandau try contacting Randy Dyar via his Facebook page. Link to comment Share on other sites More sharing options...
Baller MZito Posted August 23, 2014 Baller Share Posted August 23, 2014 Just go w/ ML I have been down the US Gear road....not cool!! Link to comment Share on other sites More sharing options...
Baller ntx Posted August 23, 2014 Baller Share Posted August 23, 2014 @RazorRoss3 if you are one of the top jumpers in the country, Ron will jump (pun) thru hoops for you. That has been common knowledge for MANY years. I am happy other options are available even if they are more costly. I had a similar experience many years ago. The difference was I never paid for them up front. I bet if your name was Sam instead of Ross you would have your skis. Not really sure it is a good business model but it works for him I guess. Good luck on your season. I hope your team gets jump skis before nationals. Keep us posted. Maybe peer pressure will make a difference. Link to comment Share on other sites More sharing options...
Baller PatM Posted August 24, 2014 Baller Share Posted August 24, 2014 Brenda has been nothing but good to me. Repeat costumer Link to comment Share on other sites More sharing options...
Baller ThePantsManCan Posted August 24, 2014 Baller Share Posted August 24, 2014 Brenda made me a Donkey D!cK Diameter Radius handle which I prefer Greatly over the US Gear Pro V I had been using. Much grippier, and much softer on the hands. +1 for Brenda at In Tow. My Next Purchase will be Masterline with the new curved end handles... as soon as they have larger Diameters available. Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted August 31, 2014 Baller Share Posted August 31, 2014 I have contacted Randy twice with no response. I just opened a dispute with Amex. Truly a joke. Will be ordering ropes elsewhere from here on out. Link to comment Share on other sites More sharing options...
Administrators Horton Posted August 31, 2014 Administrators Share Posted August 31, 2014 @Razorskier1 it took you this long to give up? Should get a panda for that Goode ★ HO Syndicate ★ KD Skis ★ MasterCraft ★ PerfSki Radar ★ Reflex ★ S Lines ★ Stokes ★ Baller Video Coaching System Drop a dime in the can Link to comment Share on other sites More sharing options...
Baller jcamp Posted September 2, 2014 Baller Share Posted September 2, 2014 I wonder if Randy would sell? If so, he better hurry before all remaining goodwill is exhausted and his competitors have completely taken his market share ... Link to comment Share on other sites More sharing options...
Baller Brady Posted September 2, 2014 Baller Share Posted September 2, 2014 Brenda has been wonderful to work with for me. She is fast, accurate, and fair. I will never buy a rope from anyone but her. @efw, what was your issue with her? Link to comment Share on other sites More sharing options...
Baller Texas6 Posted September 4, 2014 Baller Share Posted September 4, 2014 I agree on Brenda's customer service and quality, just top notch - I'm a huge fan of her products. As for US Gear, not sure what they would be selling since Randy makes all the gear himself...the brand is pretty tarnished at this point Link to comment Share on other sites More sharing options...
Baller davemac Posted September 5, 2014 Baller Share Posted September 5, 2014 Masterline now has the new Ergo handles up on their website (with no pictures) Link to comment Share on other sites More sharing options...
Baller rockdog Posted September 5, 2014 Baller Share Posted September 5, 2014 I have one on order since two weeks ago with Masterline, I think I'll be waiting a while after speaking with them yesterday.. Link to comment Share on other sites More sharing options...
Baller bassfooter Posted September 5, 2014 Baller Share Posted September 5, 2014 Masterline took care of me with a very short lead-time handle order earlier this summer, engraved and everything. They'll continue to get my business. Never dealt with US Gear, and I suspect I never will. Link to comment Share on other sites More sharing options...
Baller rockdog Posted September 5, 2014 Baller Share Posted September 5, 2014 @bassfooter my lead time now is Friday next week, I have a relative coming from Canada through LA airport for 4 hours and want her to bring it home to Aus with her. An expensive handle will be a very expensive handle if it isn't delivered on time. I know it will be worth it when I finally get it though. Didn't even bother with US Gear once Masterline revealed they would be making them. Also emailed Brenda about her new soon to be in production handles and she was great also. Link to comment Share on other sites More sharing options...
Baller Brady Posted September 5, 2014 Baller Share Posted September 5, 2014 @efw, i wouldn't mind if you posted them. I like her handles and ropes--not much concerned whether she is nuts or not. If I used that logic, 95% of the people on Ball of Spray wouldn't deal with each other---we are all whack nuts! If your friend bails, you can buy your CBG from me. (Crazy Brenda Gear) Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted September 5, 2014 Baller Share Posted September 5, 2014 You ask me, "Jim, are you crazy?". Me: "Oh hell no, but I know some crazy people". You ask all the other people I know "Hey, do you think Jim's kinda crazy?" Their answer: "Are you frickin' kidding me, of course he's crazy!" Link to comment Share on other sites More sharing options...
Supporting Member Than_Bogan Posted September 5, 2014 Supporting Member Share Posted September 5, 2014 People tell me I'm insane all the time. Best I can figure, it would really suck to be sane. Link to comment Share on other sites More sharing options...
Baller gregy Posted September 5, 2014 Baller Share Posted September 5, 2014 I must be crazy. My wife tells me that I am at least 3 times a day. Link to comment Share on other sites More sharing options...
Baller Brady Posted September 6, 2014 Baller Share Posted September 6, 2014 @Than_Bogan in your case, you truly are crazy! Here is proof. Now that I said that, you will start creating some formula to either prove or disprove my statement. Then, will work in a tolerance of how often my statement is accurate, and you will then figure out variables where my statement doesn't apply. Finally you will put the whole damn theory in an algebraic formula to back up your hypothesis........like I said, crazy!!! I am beginning to think the only sane ones here are peeps like @SkiJay who went 200 mph on thin rubber tires....just because he could! Link to comment Share on other sites More sharing options...
Baller thager Posted September 6, 2014 Baller Share Posted September 6, 2014 You guys are all nuts! Link to comment Share on other sites More sharing options...
Baller 6balls Posted September 7, 2014 Baller Share Posted September 7, 2014 I like to think that I'm, uhh, eccentric...yeah I'm going with that one. Hell...a bunch of OCD, highly driven nut-jobs here for sure. How did a no-rope thread turn into nut-jobs? Link to comment Share on other sites More sharing options...
Baller davemac Posted February 10, 2015 Baller Share Posted February 10, 2015 fyi, noticed Masterline has their new ergo handle up on their website. No pics yet. masterlineusa.com/Shop-By-Sport/Slalom-Handles/ Link to comment Share on other sites More sharing options...
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