Performance Customer Service

[Horton]

Twice this year I went http://www.perfski.com/ and ordered the wrong thing. 100% my fault.

 

The first time this happened the staff at Performance told me to return the item for an exchange. It was a small item so I just kept it. Again my fault.

 

The second time they somehow knew that what I ordered might not be what I wanted and they actually called me and asked if I was sure. I know this is a fluke but it is amazing.

 

Let’s be clear – In both cases I went on the web site in the same way anyone else would – No special treatment. They just give that kind of service.

 

I do business with a lot of nice people in this industry. I am sure happy I do business with Bill at Performance.

[Bruce_Butterfield]

I'll echo perf skis' great customer service. I ordered something I December that I was in no hurry to receive. I got an email the next day saying it was back ordered and would be several more days before they got it in and they were working with the supplier to expedite. They ended up shipping straight from the supplier to me. "Over and above" seems to be normal for them.

[ALPJr]

Same here... Top notch service, sports awareness and product knowledge

[BlueSki]

We were in Orlando this winter and rented little kid demo skis for my younger son. First, they actually had them. Second, we were there two days before we would ski so they only charged us for one day of use.

 

Similarly, Kathy's service when I bought my Radar was outstanding.

 

Good people.

[zyokes]

I ordered a rear plate for a binding and noticed the shipping was a little high but decided to buy it any way. The day after my order I received and email saying they noticed the same thing and sent me a refund because they felt it was too much. Can't speak highly enough for people who will go out of their way to help out their customers.

[unksskis]

Performance is an integral part of keeping 3 event alive. Always appreciate their service and support, and like to give them mine whenever possible.

[Texas6]

Yes, I bought a pair of Vapor bindings for my son for which I accidentally ordered two lefts partly due to it being a little confusing on their website. No problem at all and had the replacement in a few days. I've ordered pretty much all of my gear from them over the past several years, with zero issue.

[Lovell]

Ordered some gloves from them and they were out of stock. Called me up and offered me another more expensive pair with no extra charge. Great service!

[Orlando76]

They are such a great retailer!!

[DanE]

Any visit to O"town requiers a mandatory visit to Performance.

[TustinTom]

Agreed, that you will never find an online and in person experience like Performance. I guess they couldn't use Nordstrom Ski & Surf for legal reasons.

 

They must do something right for the grass root local guys too as both guys at Jodi's and Wilson Bro's had nothing but great things to say about them.

 

@Lovell, the only gloves they didn't have 5 weeks ago were XXL Masterline/Clinchers (waiting for their order). They run a deep inventory and sell stuff from A-Z. See my in-store shot below. Crazy nice and knowledgeable people.

 

 

[harddock]

While on vacation in March they offered and we accepted to have them check the specs on my sons ski so we would know if fin and wing were in specs and have a base number. They provided this service and were happy to do so knowing we bought the ski somewhere else. They are a well stocked, skier friendly shop!

[skiinxs]

I have always had great experiences with them both with online ordering and in-person visits. A couple years ago I was in O-Town picking up a boat. I stopped in to get a jump binding overlay and mentioned that I had a project to install it in the hotel that night. They said "do you have the binding with you"? I did and they said bring it in and we will change it for you. Only took them about 20 minutes, about a third the time it takes me for a job I really dislike. They didn't charge a dime extra to replace the overlay on the binding for me. Customer for life now!

[disland]

Last month I was in Orlando with the wife and wanted to stop by, my wife wouldn't let me near the place. She probably saved me a bunch of money.

[lpskier]

I dropped $200 there yesterday myself. They have a lot of cool clothing as well as hard goods. And I can't count how many watches I bought there over the years.

[aupatking]

It's a rare place, for sure. I demoed a Vapor last month, and didn't buy it, yet. What I will say is, I couldn't find much I "needed" but went out of my way to find something to buy, because I wanted to give them any business I could.

[igkya]

And let's not forget the BOS 15% discount on soft goods. FYI - while the vapor boots are not a hard shell, they are not a soft good either and don't qualify for the discount.

[art90notch]

I have been there several times and have never been able to leave without buying something.. The staff does a tremendous job... @aupatking who demoed that vapor? Lol.. Seems I saw your ski partner riding it a bit.. Heard he really liked it..

[Ski_Dad]

i ordered my Radar P6 from them over the winter - They helped me with my questions. great price and quick shipping- can't wait to try it in a few weeks.

[liquid d]

 

[ALPJr]

Play Ball !

[gt2003]

@igkya is there a baller or BOS coupon code to enter upon checkout?

[igkya]

@gt2003, not sure about a code for internet purchases, I placed order via phone as I had a few questions. Try BOS or just call them.

[Horton]

If there is a discount code i have forgotten it.... @perfski

[chris55]

They are so helpful I just ordered handle and other stuff from Switzerland and they are just great. Super service !!!!!!!

[skihart]

Bill and his team are great. Bought a 16 Vapor from them in December and had a great conversation with Bill and Nicole Arthur who happened to be there helping out. Super great people with incredible service!

 

[gregy]

I signed up for their emails and stocked up last holiday season with some significant discounts codes from the emails.