iOS Login Issues

MattP · March 24, 2014

Has anyone been having trouble logging in from iOS devices? I have been trying to help a user but not sure this is a wide spread problem or not. My usual fixes seem not to be working for him.

Here is the process I wrote for the FAQ that seems to work 9/10 times.

Apple mobile devices login troubleshoot guide.

1. Completely close Safari by double clicking the home button twice quickly then swipe up on the Safari App.

2. Shut off you device completely then reboot.

3. Go to Settings->Safari->Block Cookies->From third parties and advertisers (you can also click never)

4. Launch Safari then go to the mobile forum. Sign in with your username and password. Click "Done" on the keyboard and make sure "Keep me signed in" then click "Sign In"

If your problem continues contact me and we can try to figure out a solution.

animal · March 24, 2014

I have never been able to log in with Safari on my IMac even after going through your fix list. I just use Chrome instead.

xrated · March 25, 2014

I haven't been able to log in with IE7

LeonL · March 25, 2014

Off topic, but it still takes forever to type in a comment. Keyboard is ultra slow to display. Only on BOS.

ral · March 25, 2014

@LeonL‌, agree. It is so slow it is painful...

igkya · March 26, 2014

Works fine for me.

TylerR · March 26, 2014

@MattP‌ I'm still here

LeonL · March 26, 2014

@igkya, are you using an iPad or.....?

Nick Sullivan · March 26, 2014

I can't log in using Firefox, only IE.

igkya · March 26, 2014

@leonl. I use iPad, iPhone and Safari. Ironically, when using new work laptop with IE, I can't login at all.

bdougherty · March 26, 2014

@MattP you worked with me a couple of weeks ago, thought the problem was solved but I still can't stay logged in on my iphone 3G or wifi.

Chef23 · March 26, 2014

I generally don't log in from my phone but I do log in on my iPad with no issues and I am typing this right now from a Mac but using Chrome.

klindy · March 26, 2014

I log in with my laptop (windows 7) using IE without a problem. Logging in with my iPhone (iOS7) and Safari is also no problem - uses the "mobile version". Login in with an iPad Mini (iOS7 and Safari) does not work. I can see the "desktop version" of the forum and read posts but it will not accept my user name and password.