Baller 6balls Posted March 27, 2019 Baller Share Posted March 27, 2019 Second time I've dealt with Performance Ski and Surf...first class service! First time was a stokes vest, shorty, and O'neill dry-suit. Obviously that's a relatively big ticket warranting some service. More recently, I needed a new basic wakeboard for my basic wake-boarding crew. I found a new 2016 close out Hyperlite board discounted over half. Received it and as it goes my binding mount screws no longer fit the screw threads. I shot a quick email and no lie on Sunday morning I got a response and request to send some pics. I did so, the appropriate screws were found and shipped. I got them today and slapped bindings on the board. First class outfit, highly recommended. If you are reading this Performance Ski and Surf staff...great job! I will order again! DAVE Link to comment Share on other sites More sharing options...
Baller Keith_Menard Posted March 27, 2019 Baller Share Posted March 27, 2019 They really are amazing. Link to comment Share on other sites More sharing options...
Baller One_Ski Posted March 27, 2019 Baller Share Posted March 27, 2019 I agree. Visited their shop a few weeks back, and got expert help picking out a new pair of gloves. Their selection was impressive, and customer service is the best. Link to comment Share on other sites More sharing options...
Baller_ Bruce_Butterfield Posted March 27, 2019 Baller_ Share Posted March 27, 2019 Agree. I’ve had nothing but first class support from Bill & company on several orders. If it was easy, they would call it Wakeboarding Link to comment Share on other sites More sharing options...
Baller DaveD Posted March 27, 2019 Baller Share Posted March 27, 2019 The support this sport gets from its vendors is amazing. I can only think of one company that we see regular complaints about. The rest seem to bend over backwards for their customers. Link to comment Share on other sites More sharing options...
Baller vtmecheng Posted March 27, 2019 Baller Share Posted March 27, 2019 Only place I buy from. Can't speak highly enough of them. Link to comment Share on other sites More sharing options...
Baller olddog Posted March 28, 2019 Baller Share Posted March 28, 2019 I look forward to a stop there whenever I get to Orlando appx annually. Link to comment Share on other sites More sharing options...
Baller bikesrus Posted March 28, 2019 Baller Share Posted March 28, 2019 Amazing customer service from everyone I have ever talked to there! Link to comment Share on other sites More sharing options...
Baller_ lpskier Posted March 28, 2019 Baller_ Share Posted March 28, 2019 Bill, Cathy, Danielle and crew are all first class. I send skiers there as an Orlando “attraction.” Not only ski gear, but a pretty extensive clothing inventory as well. And very fast turn around on special orders. Lpskier Link to comment Share on other sites More sharing options...
Baller perfski Posted March 28, 2019 Baller Share Posted March 28, 2019 Dave, what do I say other than Thank you....I'm glad the parts worked out...and you were able to get your boots dialed in...but to get such kind words on top of it...its humbling. Please know your support of small family owned business like ours means a great deal. As a business we are trying to adjust to the "amazon effect" in retail....where customer service isn't a priority as much as the cheapest price. My hope is that specialty business' like our pro shops can find ways to survive in today's retail landscape. That said, again my thanks to you Dave and all the BOS spray community for the support through the years. We love waterskiing, and being a part of this sport. I will say it again...your support has real and direct impact on the lives of the people who work for us...and for that...I am truly grateful and will work to hold up our end of the bargain. We may not always be the cheapest deal out there but know we will always try to support and stand behind what we sell..and work to improve the quality of your time on the water by what we do! Thats our goal...mission statement. Bill Link to comment Share on other sites More sharing options...
Baller chris55 Posted March 28, 2019 Baller Share Posted March 28, 2019 I can say that even from the other side of the ocean (Geneva) their service is top notch. Every time I have a friend who goes to Orlando from Europe I tell them "they have to go to Perfski". Thank you so much for responding so quickly and your help when I needed Link to comment Share on other sites More sharing options...
Hobsoncs Posted March 28, 2019 Share Posted March 28, 2019 Good to hear. I recently switched to them after consistently poor customer service at Miami Nautique. Link to comment Share on other sites More sharing options...
Baller Drew_Wright_OBXtoFl Posted March 28, 2019 Baller Share Posted March 28, 2019 Agree all around awesome place a place we should all support by buying from them. I just took my Radar front boot in for fixing the BOA wire that tightens and I was done in 20 minutes, plus I picked up a few needed items . Link to comment Share on other sites More sharing options...
Baller C5Quest Posted March 28, 2019 Baller Share Posted March 28, 2019 Tell me about it. I dropped 300 bucks in there today on stuff I don’t need. Always hit them up when I’m in town skiing with Rini or others. Link to comment Share on other sites More sharing options...
Baller ESPNSkier Posted March 29, 2019 Baller Share Posted March 29, 2019 Bill and his team have been providing outstanding customer service and have supported the sport for 30 years now! It's always a pleasure to go into the skiing "Candy Shop" to chat with this upbeat group about what's new in the industry. A while back I needed a special handle that they don't carry. Bill made a few calls and had a handle shipped in for me and then added this product to his inventory....just another example of how they consistently go above and beyond! Link to comment Share on other sites More sharing options...
Baller Cnewbert Posted March 30, 2019 Baller Share Posted March 30, 2019 2 1/2 years ago I got back into skiing after several years off. My trusty old HO Mach 1, vintage 2000 or so, was still good enough for my level (recreational). But I ripped the heel part of the front binding and I tried to find a replacement on line without luck. So I figured this was a great excuse to buy a shiny new state of the art ski, and headed to Performance Ski in Orlando. I brought the old Mach 1 with me to show them what I’d been skiing on so they could recommend a suitable replacement. Bill was on the floor that morning and when I explained I wanted to buy a new ski because I couldn’t find a replacement binding for my ski, he looked at the binding and said, hey, I can just fix that for you for about 25 bucks. Mind you, I already told him I was there to buy a new ski and was prepared to spend a $1000 or whatever it might cost. Who does that? Well, Bill, that’s who. So I had him fix the binding (ran $28) AND I bought a new Radar Lithium Vapor and plus bindings while I was at it. My point is, Bill was more than willing to fix my ski for mere peanuts instead of selling me a new ski and bindings at some 40x that amount. Now that, folks, is pure class! Link to comment Share on other sites More sharing options...
Baller Kimbymon Posted November 11, 2020 Baller Share Posted November 11, 2020 Just wanted to say that perfski is awesome. Stopped in on Thursday night with some friends, 20 minutes before closing and they stayed open for us until 6:30. Link to comment Share on other sites More sharing options...
Baller coach3 Posted November 13, 2020 Baller Share Posted November 13, 2020 PerfSki has been our go to for almost 20 years. Staff know skiing and are up to date. Bill has created a top notch pro shop for skiers. If you have questions, and need products, call Performance! Link to comment Share on other sites More sharing options...
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