Baller_ The_MS Posted August 22, 2019 Baller_ Share Posted August 22, 2019 Radar and their customer service just flat out Rock 1 call, 1 ring, 1 real person and 5 minutes later I’m in business with a warranty issue Thanks Radar Link to comment Share on other sites More sharing options...
Baller A_B Posted August 22, 2019 Baller Share Posted August 22, 2019 Totally agree, they have always taken care of whatever I needed or if there was a rare product issue. Link to comment Share on other sites More sharing options...
Baller Andre Posted August 22, 2019 Baller Share Posted August 22, 2019 Sent an e mail to Brooks on monday.Thuesday morning,2 new handles were on their way to my house on warranty! They really stand behind their stuff! Thanks Radar and Brooks! Great service! (Secretly hoping that i get a complimentary pair of socks with the waterskiing girl and the shark in the background!) My ski finish in 16.95 but my ass is out of tolerance! Link to comment Share on other sites More sharing options...
Baller Jerry44 Posted August 22, 2019 Baller Share Posted August 22, 2019 They are awesome! Link to comment Share on other sites More sharing options...
Baller Dacon62 Posted August 23, 2019 Baller Share Posted August 23, 2019 Had one of my Vapor Boots top bungie adjustable plastic pieces break on me. Asked the lovely lady in warranty to send me 2 just in the odd case it happens again. She sent 4. Nice! Link to comment Share on other sites More sharing options...
Baller moski Posted August 23, 2019 Baller Share Posted August 23, 2019 Enjoying the vapor end of last year and this year. This week, 2 arrivals: Recently spoke to Radar with few questions about the Union for my wife, then bought it. Then spoke to Brooks about few things along with few folks on this site and got the senate. @brooks and Radar team - thank u. Here’s my Radar line up. Link to comment Share on other sites More sharing options...
Baller_ The_MS Posted August 23, 2019 Author Baller_ Share Posted August 23, 2019 Sweet Link to comment Share on other sites More sharing options...
Baller theboardingschool Posted August 24, 2019 Baller Share Posted August 24, 2019 I know I'm biased, but with Brooks in charge, it has to be good! I can't imagine any other brand even comes close. Link to comment Share on other sites More sharing options...
Baller hemlock Posted August 24, 2019 Baller Share Posted August 24, 2019 I wonder if the Radar guy knows the Perfect Pass guy? :) Just two companies that seem to stand out on customer service. Link to comment Share on other sites More sharing options...
Baller hemlock Posted August 24, 2019 Baller Share Posted August 24, 2019 Oh, and Radar? If you are listening, please bring back the windows as an option. Thanks. :D Link to comment Share on other sites More sharing options...
Baller Buoyhead69 Posted August 24, 2019 Baller Share Posted August 24, 2019 I agree these guys are so responsive and go above & beyond. I’ve had issues with the vapor boot & these guys did everything necessary to make it right & even sent me a really cool radar t-shirt that I happen to be wearing right now. Link to comment Share on other sites More sharing options...
Baller scuppers Posted August 24, 2019 Baller Share Posted August 24, 2019 No windows! Link to comment Share on other sites More sharing options...
Baller coach3 Posted August 24, 2019 Baller Share Posted August 24, 2019 I bought a new vapor boot and the strap holding the top bungee came unglued, the other one about to. Performance was my store, and there is a new boot on the way! Even though I am super careful lacing up, it came unglued, or maybe wasn't stitched as designed? At any rate, amazing Performance and Radar! Link to comment Share on other sites More sharing options...
Baller BlueSki Posted August 25, 2019 Baller Share Posted August 25, 2019 Radar is now sponsoring Ohio’s Buckeye Buoy Tour. D3 was great sponsor and supported skiing in Ohio for years and we will be forever grateful. As Ohio reached the next chapter in tournaments, @brooks and Radar stepped up without hesitation to help skiing in Ohio continue the success of the Buckeye Buoy Tour. Radar truly gives back to the sport. Link to comment Share on other sites More sharing options...
lakeside7455 Posted August 28, 2019 Share Posted August 28, 2019 I had some Radar Vector bindings that the rubber disintegrated behind the ankle. I took them back to dealer who I brought them from, who then contacted Radar, and Radar covered it, I got newer Boa Vectors with aluminum plates, paid difference between aluminum and feather. Great warranty service, and I love the new bindings. I give Radar cudo's for standing behind them and updating material on new ones using Carbitex which seems to hold up and be more responsive. Link to comment Share on other sites More sharing options...
Baller dvskier Posted August 28, 2019 Baller Share Posted August 28, 2019 You simply cannot beat the customer support from Radar. They’re the best! Link to comment Share on other sites More sharing options...
Baller Orlando76 Posted May 7, 2020 Baller Share Posted May 7, 2020 Bump..., But out of all the manufacturers I’ve dealt with, whether an honest inquiry, demo or an actual purchase, Radar’s service and responsiveness has always been exceptional and miles above and beyond the other manufacturers. Brooks and Matt have always been an asset to Radar and waterskiing in general. Link to comment Share on other sites More sharing options...
Baller teammalibu Posted May 7, 2020 Baller Share Posted May 7, 2020 Radar Socks In the Box Rocks! There was a pair of Sox in the Box with the Vapor I received recently! Nice surprise thanks Radar! Link to comment Share on other sites More sharing options...
Baller Keith_Menard Posted May 7, 2020 Baller Share Posted May 7, 2020 More love for Brooks and Radar customer service....and bringing back the window :) Link to comment Share on other sites More sharing options...
Baller epnault Posted May 7, 2020 Baller Share Posted May 7, 2020 Every time I have called and needed to talk to someone about skis I got a direct line to Brooks. No voicemail or can I call you back. He was patient and talked about my skiing and the ski I needed or tweak I needed to make. Amazing. Link to comment Share on other sites More sharing options...
Buxrus Posted May 28, 2020 Share Posted May 28, 2020 Just a quick shout out again for square one/Radar for excellent customer service. stripped two of the screws in my fin box so the fin could not be tightened. contacted customer service and fin box was sent out immediately. extremely pleased with 2019 PB vapor and the excellent customer service. Thanks so much. Link to comment Share on other sites More sharing options...
.webp.594e76dd75aefabbbd8c63a3242fcd7d.webp)
.webp.8497384650ada8a3e4f1fd5dd6c3fb2a.webp)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now