In fact I received several orders from MSN with no issues, they were always helpful and friendly, but something went wrong this time.
I brought up this thread because I used all means of communications but phone.
I am 10 thousands km away, 8 hours of time difference and my level of spoken english does not allow me to speak freely american english, I agree - its shame ))
Just in case - if MSN is here: could you please check order 38498, it "hangs" in system from 09/12/2020.
The simplest remedy - "kill" the order and move payment to user account, when I'll see it I will make new order, as simple as that!
My apologies for using BOS for personal issues, but this is my last resort ))