I don't know about Ashley, but I'd like too!!! She sounds like a sweet heart!!!    I got a new RS-1 handle from them and found that it was on the short side. I e-mailed them, and within 1 hour I had gotten 3 return e-mails and a new handle. No questions asked and a nice apology for the in-convenience! I thought that was great! Not only do they have a great product (specifically the MPD) but great customer service! Obviously, Herb and Eddie know the value of a satisfied customer because before they started Radar, I got the same treatment from HO. Needless to say, I am very pleased!!!