Baller tony Posted May 28, 2015 Baller Share Posted May 28, 2015 Is anybody having problems with ZO holding speeds and surging at differant points in the course? Link to comment Share on other sites More sharing options...
Baller_ Jody_Seal Posted May 28, 2015 Baller_ Share Posted May 28, 2015 A lot of issues right now, what year boat and model? Link to comment Share on other sites More sharing options...
Baller markn Posted May 28, 2015 Baller Share Posted May 28, 2015 My old 2004 196 Limited you retro-fitted years ago continues to work flawlessly. MWN Link to comment Share on other sites More sharing options...
Baller LeonL Posted May 29, 2015 Baller Share Posted May 29, 2015 Your symptoms sound like bad pucks. I've heard that current model boats are experiencing 70% failure rate. Link to comment Share on other sites More sharing options...
bgturf Posted May 29, 2015 Share Posted May 29, 2015 Do a check of the pucks to see if they are working. I unplugged one on my 2015 and it is fine now. They run fine with one puck Link to comment Share on other sites More sharing options...
Baller LeonL Posted May 29, 2015 Baller Share Posted May 29, 2015 @bgturf that sounds unusual. They always seem to run fine on one, true, but one bad connected should not influence the good one. Link to comment Share on other sites More sharing options...
block Posted May 29, 2015 Share Posted May 29, 2015 It is likely a puck issue. The firmware on the new pucks is not working well with ZO. If you can find an older puck, try it . You don't need both pucks, just try one and unplug the other. Link to comment Share on other sites More sharing options...
Baller sunperch Posted May 29, 2015 Baller Share Posted May 29, 2015 @Jody_Seal Is Garmin replacing the bad pucks, has anyone tried to get them replaced under warranty? Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted May 29, 2015 Baller Share Posted May 29, 2015 We have a problem with our new 2015 txi club boat. Told it is a big issue. Link to comment Share on other sites More sharing options...
Baller_ Jody_Seal Posted May 29, 2015 Baller_ Share Posted May 29, 2015 @sunperch From Will Bush: "I am being told that any puck with a serial number AFTER - 19P053497 is the new hardware/software. This should help to identify which pucks are currently at issue." Also-I have had contacts with MasterCraft, Malibu and Nautique concerning erratic behavior with recent 2015 installs of Zero Off. After investigation, it appears to comes down to the Garmin Puck - GPS 18x 5Hz with a new chipset . According to Garmin, the original GPS chip - MT3318 used in the GPS 18x 5Hz puck, we have been using, has been discontinued. The new chipset in the GPS 18x 5Hz puck is MT 3339. The new puck was first release with firmware version 3.90. It has subsequently been updated to firmware version 4.00. I have tested several samples of the new puck, sent to me by two of the towboat manufacturers. They are unacceptable for our use in three event skiing. For example, in the slalom mode with no skier, upon engagement ZO will over shoot the target speed (higher than the intended elevated gate speed outside the course); then enter the course and not make a quick adjustment to the new target speed. In other words, it is slow to adjust. As the boat moves down course (second half) the speed begins to fall below target to correct for times. In other instances, once the boat engages, the boat speed will drop significantly as your approach the 55M buoys, then over shoot just prior to the entrance gate and be a bit erratic in the course. While times are typically in tolerance, the ride is unacceptable. I have updated the firmware version to 4.00, with no improvement in results. All testing has been done with known good boats. Switching back to the Garmin pucks with the prior chipset (w/firmware version 3.40) results in everything returning to normal. That was From the tow boat committee As for Garman replacing them??? I know the new boats that are affected are being replaced from the boat manufacturer, right now ZO is trying to recoup from Garman and is asking them to step up and replace affected units at no charge. Also be aware that the ECI receivers are just around the corner and conversion hardware and software will be available soon... hopefully priced right. We ran this ZO/ECI system at the masters and have logged many hours and it seems to be superior in performance then the Garman setup. Link to comment Share on other sites More sharing options...
block Posted May 29, 2015 Share Posted May 29, 2015 Thank you Jody. I didn't know how far To go in explaining the issue , you did it all. Link to comment Share on other sites More sharing options...
kfennell Posted May 29, 2015 Share Posted May 29, 2015 What is this ECI system? Link to comment Share on other sites More sharing options...
Baller Razorskier1 Posted May 29, 2015 Baller Share Posted May 29, 2015 Guess I got lucky -- my 2015 ProStar must have older pucks -- runs perfect! I'm glad, because I can't tell you how frustrated I'd be right now if my ZO didn't work! Link to comment Share on other sites More sharing options...
Baller_ Jody_Seal Posted May 29, 2015 Baller_ Share Posted May 29, 2015 @kfennell , The ECI/ZO is a single antenna set up rather then a dual Garman. from what I am told it produces a cleaner dialog with the ZO system. this antenna has been run on the wake boats for a number of years in conjunction with ZO speed control. Between Will, Andy and Freddy K they have been working pretty hard to bring this version to skiers and make it retrofit-able. Link to comment Share on other sites More sharing options...
Baller ozski Posted May 29, 2015 Baller Share Posted May 29, 2015 So if its a known issue are they still shipping product with suspects pucks? Link to comment Share on other sites More sharing options...
Baller smanski Posted May 30, 2015 Baller Share Posted May 30, 2015 I went through 3 bad pucks on my 2015 and finally the 4th was good. It was a horrific pull with the bad pucks. Link to comment Share on other sites More sharing options...
I5boi Posted May 30, 2015 Share Posted May 30, 2015 How are the 2015 carbon pros? Any issues? Are there updates? Link to comment Share on other sites More sharing options...
Baller LeonL Posted May 30, 2015 Baller Share Posted May 30, 2015 @"Jack Kinne" , yes ZO will function properly with one puck. Previously some pucks failed. As long as you had one good one everything worked. If the second failed, obviously you were out of luck. Failure of a puck could be determined by going to the diagnostic screen. With the current puck problem there will be no diagnostic indication due to the fact that the puck did not fail, it's just incompatible with the system. Correct me if I'm wrong on this @Jody_Seal. Link to comment Share on other sites More sharing options...
Baller skiboat38 Posted May 30, 2015 Baller Share Posted May 30, 2015 Leon you are close....the system will work with one puck, however if both are connected and one is bad the boat will act erratic depending on which pick the GPS locks on to when the boat is started. They should be tested with only one connected, once the system locks onto a puck it will stay on that puck until the system is turned off with the red switch on the kick plate below the driver.....I am on puck #5 in my 15 Link to comment Share on other sites More sharing options...
Baller LeonL Posted May 30, 2015 Baller Share Posted May 30, 2015 Tim, when you say "bad" you're refering to the current crop of pucks right? The older pucks sometimes just failed (rarely it seems) and in those situations a failure by one didn't cause erratic behavior did it? John's '10 boat had both fail but it seemed ok while running on one. At least I didn't notice anything when I drove it. Link to comment Share on other sites More sharing options...
Baller skiboat38 Posted May 30, 2015 Baller Share Posted May 30, 2015 They don't fail completely they are just too slow to react causing the boat to surge.....I have been testing pucks all morning and had one from last year and one of the new ones that were unacceptable today. My boat will show up at your tournament next week with one puck on it. Link to comment Share on other sites More sharing options...
Baller ozski Posted May 30, 2015 Baller Share Posted May 30, 2015 Would we be in this situation if ZO did not have a monopoly? Link to comment Share on other sites More sharing options...
Baller RAWSki Posted May 31, 2015 Baller Share Posted May 31, 2015 Good Question @ozski .....AWSA has never approved more than one speed control so the monopoly is a problem they have perpetuated. And yes unfortunately even if there were two approved systems most boats would only have one and the way they are integrated into the boat displays it wouldn't be easy or inexpensive to convert to the speed control system that works that month! Link to comment Share on other sites More sharing options...
Baller LeonL Posted June 3, 2015 Baller Share Posted June 3, 2015 Let's get this back up to the top again with a new question. You promo guys (and anyone with a '15) fess up now. How many of you are experiencing problems such as those described by @Jody_Seal and Will Bush? Based on the fact that all pucks after the serial number noted by Jody are slow communicating there must be a lot of '15 boats with them. Link to comment Share on other sites More sharing options...
Baller hiddenskier Posted June 3, 2015 Baller Share Posted June 3, 2015 My 15 CC had a surging issue this year as soon as I started skiing behind it. Seemed to be worse with heavier skiers and deeper short line. Most the time the skier didn't notice it but I could hear and feel it while driving. Was told to unhook both pucks and plug just one back into the system. So far that has worked fine and the boat feels and ski's great. Link to comment Share on other sites More sharing options...
Baller_ MISkier Posted June 3, 2015 Baller_ Share Posted June 3, 2015 Our ski club '15 TXi is working fine. No issues. The worst slalom equipment I own is between my ears. Link to comment Share on other sites More sharing options...
Baller skierjp Posted June 4, 2015 Baller Share Posted June 4, 2015 Mine works great, over 60 hours. Link to comment Share on other sites More sharing options...
Baller skierjp Posted June 4, 2015 Baller Share Posted June 4, 2015 I coordinate the Southern and Eastern Region and only know of 3 boats that had a problem. I think Nautique has every Promo Team member in a 15 except for 8 or 9 guys. Link to comment Share on other sites More sharing options...
Baller jipster43 Posted June 4, 2015 Baller Share Posted June 4, 2015 Our '15 TXi has surge issues. We'll disconnect one puck at a time and see if that solves the problem. Link to comment Share on other sites More sharing options...
Baller thompjs Posted June 15, 2015 Baller Share Posted June 15, 2015 My 2015 TXi has one puck that is 33 pucks after the number Will published. It has the surge. I have two other pucks behind that number and they are working correctly. Link to comment Share on other sites More sharing options...
Baller ozski Posted June 15, 2015 Baller Share Posted June 15, 2015 So is it a raffle if you order a new unit off the shelf? I have one on the way ordered about a week ago... Link to comment Share on other sites More sharing options...
Baller LeonL Posted June 15, 2015 Baller Share Posted June 15, 2015 The current word on the street is that ZO has developed / procured another type of GPS antennae. This will require new software upgrade in main module. Unless you are able to get your hands on an older serial numbered "puck" this new approach is your only fix. As I said the "word on the street". Link to comment Share on other sites More sharing options...
Greg Lukin Posted June 15, 2015 Share Posted June 15, 2015 I best check my serial numbers - just installed a couple of weeks ago. I should add that I have noticed surging but I only have limited experience with ZO in other boats. Where I ski there is a very short run in and I thought maybe that had something to do with it - I'll try disconnecting a puck and see if there is a difference. Link to comment Share on other sites More sharing options...
Baller thompjs Posted June 15, 2015 Baller Share Posted June 15, 2015 If you have bad one it is pretty obvious just driving it through the course. Link to comment Share on other sites More sharing options...
Greg Lukin Posted June 18, 2015 Share Posted June 18, 2015 ours is all good... had a magic day yesterday with it. Link to comment Share on other sites More sharing options...
Baller Doug Posted June 18, 2015 Baller Share Posted June 18, 2015 Just heard from Will they have come up with a fix as of today Garman needs to sign off today or tomorrow not sure yet how we will be handling the change out of bad pucks yet Link to comment Share on other sites More sharing options...
Baller ozski Posted June 21, 2015 Baller Share Posted June 21, 2015 Any update on this? Link to comment Share on other sites More sharing options...
Baller GregHind Posted July 12, 2015 Baller Share Posted July 12, 2015 I am in paradise at the moment, flew 5000 miles from winter at home in Tasmania to Darwin in Australia's Northern Territory. The weather is perfect the private lakes are glass and our only boat has the GPS pick issue. Both old picks are dead and both new pucks are in the bad serial number range. We can't ski! I can handle electronics and IT. Please tell me how I can get the new puck update and what I have to do to perform it Thanks heaps! Link to comment Share on other sites More sharing options...
actman Posted July 22, 2015 Share Posted July 22, 2015 Both my pucks in my 2011 sn200 have failed. Can I just buy a replacement from Garmin or do I need to buy from Zero Off? Whats the latest on the new pucks not working right? Link to comment Share on other sites More sharing options...
Baller GregHind Posted July 23, 2015 Baller Share Posted July 23, 2015 Just updating my previous post. The problem was the accelerometer in the head unit. The boat has done about 2200 hours in the tropics. A new head unit fixed it. The pucks from the bad serial number work fine in this boat. Also tried some of the new fixed pucks but didn't need them. Link to comment Share on other sites More sharing options...
Baller eleeski Posted July 23, 2015 Baller Share Posted July 23, 2015 @actman search for the thread "darn Russians or did my ZO just fail ". I was given directions to reset the pucks which brought my pucks back. It might help you. Eric Link to comment Share on other sites More sharing options...
Ozresponse Posted July 24, 2015 Share Posted July 24, 2015 Hi Guys, Earlier this year I fitted a Zero Off system to my 2013 Txi. I have been very frustrated and disappointed with the surging and thankfully your forum has hopefully solved my issues. Both my pucks are later than mentioned. 19PO55645 & 19PO54441. My issue is I purchased this system in Australia and would like any suggestions what puck I should source and from where. Or is there someone who I can contact that may be able to confirm this fault to the local distributor so I can claim under warranty. Cheers Stewie Link to comment Share on other sites More sharing options...
Baller Thomas_Gustafson Posted June 14, 2016 Baller Share Posted June 14, 2016 Where can I see the serial nr on the Garmin Puck´s. Will a Garmin puck from a Stargazer system work with the Zero off system? I have an old Garmin puck from a Stargazer system the only thing that seems to be different is the plug in. Looking forward to hear some input. Thank you. Link to comment Share on other sites More sharing options...
Baller Doug Posted June 15, 2016 Baller Share Posted June 15, 2016 No but Perfect Pass sells ZO pucks that plug right in Old Star Gazer pucks will not work different chip set,firmware and plug I do have a boat load of ZO pucks that I have loaded the new firm ware into Link to comment Share on other sites More sharing options...
Baller skiinxs Posted June 15, 2016 Baller Share Posted June 15, 2016 @Thomas_Gustafson I don't know the answer to your question, but if you are in need of one of the good pucks that were manufactured prior to the change, I have one of my spares left. (I purchased a new single puck as a backup for my 2016 and future years promo and don't have a need for the backups for the dual puck system Link to comment Share on other sites More sharing options...
Baller jpwhit Posted June 15, 2016 Baller Share Posted June 15, 2016 I have a few of the earlier model Garmin GPS-18x LVC pucks that I used for a past project. I'm pretty sure it's the right hardware version to work with ZO. I will have to change the connector, but what firmware needs to be loaded for it to work correctly with ZO. Is it just a specific version of Garmin Firmware? I think these have Garmin V3.50 firmware loaded at the moment. Link to comment Share on other sites More sharing options...
303Skier Posted June 16, 2016 Share Posted June 16, 2016 Has anyone ever experienced issues where the boat will cut out/not die when spinning at ends of lake with ZO? Also I just upgraded my 08' Nautique with the new version of ZO, do I need to be concerned about the issues above? I've noticed the cutting out around turns and ZO not automatically switching to the right course on our lake. (We have two courses) Thanks! Link to comment Share on other sites More sharing options...
Baller dchristman Posted May 22, 2021 Baller Share Posted May 22, 2021 . Link to comment Share on other sites More sharing options...
Baller cottage9 Posted June 18, 2023 Baller Share Posted June 18, 2023 I'm having the surging issue taking my son trick skiing at 24.2mph. It didn't really do this last year but it's really noticable now and causing an issue doing toes. My Puck has a tag that says GPS PUCK 2209003A 020956. How do I know the software version or model of this one? I tried ordering a replacement from ZeroOff but it didn't seem to make a difference. Link to comment Share on other sites More sharing options...
Baller jpwhit Posted June 18, 2023 Baller Share Posted June 18, 2023 Which ZO version? Is this the original 3-event ZO with Dual pucks? The only way I know to check the software version of the pucks is to disconnect them from ZO and connect them to a computer running the Garmin utility software. Link to comment Share on other sites More sharing options...
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