Which Boatmate do you have (because there’s really two Boatmates). Have you gone to Ramlin for help? Since you’re in FL I suggest calling Tito at Ramlin, you’ll have to leave a voicemail as they are very busy but he will get back to you, tell him of your concerns. They are GREAT people there at Ramlin and they’re topnotch.
Some have the impression that Ramlin is out of the trailer business. Not at all so, they just “didn’t agree on terms” with Nautique/CC corporate and /or the dealers. So Boatmate is the “dealer choice” for Nautique now which IMO is a lesser product to say the least. I’m a Ramlin customer for life. I’m not saying they make the best trailer, but I haven’t found a better one yet. Inevitably all my trailers that weren’t Ramlins, I ended up taking to Ramlin and had them correct my issues. Last week I was at Ramlin and I saw 3 truckloads of brand new Nautique trailers there. I look closely and saw they weren’t Ramlins and were of another manufacturer that rhymes with Floatbait. I ask what’s up with this? The man I know pretty well there says some Nautique dealers send trailers from “the other” manufacturer (brand new) to Ramlin for Ramlin to cut on them and reweld to make the other trailers work appropriately. I get it, in my line of work I’m always to expensive upfront but in the end I’m not too expensive to fix the other guy’s problems.