I had a similar issue like @Weappa. I purchased the ski, but several days went by with no update on shipping. I emailed them, and gave it a couple more days, but no response. Emailed them again with no response.
I finally tracked down the phone number to the business and luckily got an answer.
Several excuses were made as to why the ski didn't get shipped out, but it finally made it to me after a
couple of weeks.
The ski was in new condition when I got it (which was the important part), but the customer service was a little sketchy.